e-card FAQs

ABOUT THE SAFRA E-CARD (BETA)

What is the SAFRA e-card (beta)

The SAFRA e-card (beta) is part of SAFRA’s drive to leverage technology to provide greater convenience and interactivity for members.

SAFRA Members

For SAFRA principal (Ordinary/Associate) and dependant members, including SAFRA DBS cardholders, the SAFRA e-card (beta) is an electronic version of the SAFRA membership card housed in the mSAFRA mobile app.

It will enable members to access facilities at SAFRA clubs and enjoy membership privileges at partnering merchants islandwide with a simple flash or scan, among other functionalities. It will also reflect their membership status, where applicable, for EnergyOne Gym, KidzAmaze Indoor Playground and all other SAFRA interest Groups/Micro Clubs.

e-card DBS Cardholder - Silver DBS Cardholder
 

For principal members with child dependant members, it will also show the option to toggle between your child dependant(s)’ e-card.

Dependant's e-card DBS Cardholder with Linked - Silver DBS Cardholder with Linked
 

Spouse dependant member(s) will have their own SAFRA e-card and also be able to toggle between the child dependant(s)’ e-card.

Non-SAFRA Members

Members of EnergyOne Gym, KidzAmaze Indoor Playground and SAFRA Interest Groups/Micro Clubs but are non-SAFRA members will also be able to view their respective membership(s).

Non-Member with IGs Example of a non-SAFRA
member who is a
Adventure Club and
Shooting club member.
 

Note: FINS Swim School and SAFRA Digital Media Club membership are currently not reflected and will be added in due course.

Guests

Guests who download the mSAFRA app and log in with their mySAFRA account will see a guest pass with a QR code only.

Non-Member Example of a non-SAFRA
member
 

GETTING THE SAFRA E-CARD

How do I get my SAFRA e-card?

The SAFRA e-card (beta) is available to all members, both principal (Ordinary/Associate) and dependant, via the mSAFRA app. For existing mSAFRA app users, simply update your mSAFRA app. For new users, simply download the mSAFRA app from either the App Store (Apple devices) or Google Play Store (Android devices). For more information, visit www.safra.sg/msafra.

Is the SAFRA e-card (beta) currently available on mSAFRA mobile app?

Yes, please download the latest mSAFRA mobile app if you have not done so. For members with the existing mSAFRA mobile app, you can simply update your existing app.

Can I continue to use the SAFRA e-card from the e-card trial?

The SAFRA e-card released for the e-card trial from 13 May to 23 Jun 2019 is for trial purposes only. As the trial has ended, the trial version of the app is no longer supported. All members who took part in the trial should download the latest mSAFRA mobile app from either the App Store (Apple devices) or Google Play Store (Android devices) for their SAFRA e-card.

 

FUNCTIONALITIES OF THE SAFRA E-CARD

When and where can the SAFRA e-card (beta) be used?

The SAFRA e-card (beta) provides SAFRA members with greater convenience and interactivity in enjoying its lifestyle offerings without the need to carry around a physical card. Members can now access SAFRA facilities, benefits, activities and services at their fingertips:

a. Swimming Pools
Scan at gantries to gain access
Scan at swimming pool self-help kiosks for instant login as a SAFRA member for subsequent purchase of guest passes
b. EnergyOne gyms (For gym members and access pass purchases)
Scan to check in and check out
Membership status displayed during check-in
No need for staff to retain member’s physical card
c. Self-help kiosks
Located at customer service counters (within SAFRA club lobbies and security counters) and swimming pools
Scan at kiosks for instant log in as a SAFRA member for subsequent information navigation and transactions
Scan at swimming pool self-help kiosks for instant login as a SAFRA member for subsequent purchase of guest passes
d. Games room
Scan to gain access if SAFRA member has made a prior booking
e. Merchant outlets within SAFRA clubs
Scan to earn and redeem SAFRAPOINTS instantly under the SAFRAPOINTS Rewards Programme (SRP). List of SRP participating merchants can be found at www.safra.sg/safrapoints-partners.
f. Participating Merchant outlets islandwide
Flash e-card to enjoy SAFRA Member’s perks and privileges at partnering merchant outlets except Shaw Theatres. Visit www.safra.sg/Indulge for full listing of merchants.

Note: Shaw Theatres will not accept SAFRA e-card until Q1 2020. In the meantime, SAFRA and MovieMax members can still enjoy their movie privileges by presenting their physical SAFRA Membership Card.

 

OTHER QUESTIONS

Why is the SAFRA e-card in beta? Is this still a trial or is it an official launch?

Beta testing is required to identify any bugs in the software, speed or performance issues, and to incorporate usability testing with a larger group. This will help us to make further improvements to the SAFRA e-card and mSAFRA mobile app.

I do not have a smartphone. Will all SAFRA members be forced to use the e-card in future? Will the physical SAFRA membership card still be accepted?

SAFRA members will still be able to use their physical SAFRA membership card based on their preference after the e-card is officially launched. SAFRA will consider the varied needs of all our members in reviewing the future usage of the SAFRA e-card.

Why do members have to tap in and tap out of the gantry to use the swimming pool?

The process of tapping in and out is to ensure:

a. The safety and security of swimming pool users as this allows us to have better overview of pool usage
b. Members are able to make an informed decision to visit the pool after reviewing the current utilisation of the respective pool, on the mSAFRA app, for a better experience.