Experience FAQ

WHAT IS OTAH & FRIENDS: PLAY DATE ABOUT? 

Otah & Friends is a light-hearted, episodic, story-based experience that offers a whimsical and  instagramable take on ordinary spaces and classic games. This adventure is here to inject some joy and good cheer especially during this covid period. Otah & Friends is an original IP created by El Masnou, creators of the first bubble tea themed attraction- The Bubble Tea Factory.

Explore Otah’s whimsically decorated home filled with interactive props and complete the activity book to receive an Otah & Friends sticker! 

WHAT DOES THE EXPERIENCE INCLUDE?

You’ll have 45 minutes to explore Otah's whimsically decorated home. Otah's home includes a living room, a kitchen and a backyard filled with cute interactive props. Complete the activity book to receive an Otah & Friends sticker! 

IS THIS AN ESCAPE ROOM?

Nope! We are a light-hearted, story-based game experience that offers a whimsical and instagrammable take on ordinary spaces and classic games.

HOW DO I BOOK TICKETS FOR MORE THAN 5 PAX? 

Please write in to Elizabeth at Lshelizabeth@safra.sg if you wish to book a slot for more than 5 people.

WHAT CAN I DO IF I WISH TO BOOK THE ENTIRE TIME SLOT? 

Please write in to Elizabeth at Lshelizabeth@safra.sg if you wish to book the entire time slot.

WHAT DO I NEED TO PREPARE? 

Do come in covered shoes and socks to participate in Otah & Friends experience!

 WHAT DO I NEED TO DO TO PARTICIPATE?

You'll need to purchase a ticket online via mySAFRA portal, mSAFRA app or at Concierge Counter, Level 3, SAFRA Punggol. Once this is completed, you'll receive an email from SAFRA with your tickets.

WILL ANOTHER PARTY JOIN THE SESSION? 

You may be joined by another party if you have not booked a full session of 5 pax.

WHAT DOES EACH TICKET GET ME? 

Each ticket allows a single entry to Otah & Friends: Play Date and an activity book to earn Otah & Friends stickers! 

 HOW LONG WILL MY EXPERIENCE TAKE?

Your experience will take 45 minutes.

IS PHOTOGRAPHY ALLOWED? 

Yes! You are free to take as many photos as you like at Otah & friends: Play Date experience.

CAN I POST ALL MY PHOTOS ON SOCIAL MEDIA? 

You are free to post as many photos as you like! Do regularly check out the social media contests to win prizes!

ARE THERE ANY STORAGE SPACES AVAILABLE? 

There will not be any storage facilities available at the venue. For safety concerns, we regret that we may refuse entry to any persons carrying bags larger than a regular backpack.

CAN I BRING A STROLLER INTO THE PREMISE? 

We are not able to accommodate any strollers at the premise. Please leave your strollers outside the premise at your own risk. SAFRA Punggol will not be responsible for any loss or damages.

IS THERE AN AGE LIMIT?

There is no age limit but children aged 12 and below have to be accompanied and supervised by an adult at all times.

WHAT HAPPENS IF I LOSE MY BELONGINGS? 

Kindly contact the security counter at Level 3 and specify the belongings that you have misplaced for our security team to find it more efficiently. However, as sessions are running consecutively, we regret to inform you that you may only obtain your belongings at the end of our operating hours.

CAN I BRING MY PET? 

Pets are not allowed at the venue.

ARE THERE RESTROOMS AT THE VENUE? 

Restrooms are located beside the concierge.

WHAT IS YOUR MERCH STORE RETURN POLICY? 

Merchandise store products sold are non-refundable.