Whistleblowing Policy

SAFRA is committed to strong corporate governance and has established a robust framework to promote responsible and secure whistleblowing concerning fraud, misconduct, irregularities or malpractices.

Purpose and Scope

SAFRA does not tolerate any malpractice, impropriety, statutory non-compliance or wrongdoing by staff in the course of their work. This Whistle Blowing Policy and Procedures (the “Policy”) is intended to provide a framework to promote responsible and secure whistleblowing without fear of adverse consequences.

Employees and outside parties, such as suppliers, clients and other stakeholders, may use the procedures set out in the Policy to report any concern or complaint regarding questionable accounting or auditing matters, internal controls, disclosure matters, conflict of interest, or any other matters involving fraud, corruption and employee misconduct.

The Policy aims to achieve the following:

  1. Establish a trusted avenue for employees, vendors, clients and external stakeholders to report serious wrongdoings or concerns without fear of reprisals when whistleblowing in good faith.
  2. Ensure arrangements are in place to facilitate independent investigation of the reported concern, and appropriate follow-up actions will be taken.
  3. Encourage employees to raise concerns early to an internal authority so that actions could be taken immediately to resolve them.

The whistleblower’s email for reporting irregularities and wrongdoings may include, but are not limited to, the following:

  1. Concerns about SAFRA’s accounting, internal controls or auditing matters
  2. Impropriety, corruption, acts of fraud, theft and/misuse of SAFRA properties, assets or resources
  3. Conduct which is an offence or breach of law
  4. Serious conflict of interest without disclosure
  5. Breach of SAFRA’s policies or code of conduct
  6. Concealing information about any of the above malpractice or misconduct
  7. Any other serious improper conduct that may cause financial or non-financial loss to SAFRA or damage its reputation

Reporting Channel

As SAFRA needs to have all the critical information to evaluate and investigate a complaint effectively, the report should provide as much detail and be as specific as possible. The complaint should include details of the parties involved, dates or period, the type of concern, evidence substantiating the complaint, where possible, and contact details if further information is required. The Receiving Officer is Head, Customer Experience & Innovation. The contact details of the Receiving Officer are as follows:

Private & Confidential

For the Attention of Head, Customer Experience & Innovation
SAFRA Mount Faber
2 Telok Blangah Way
Singapore 098803

Or Email:

Email: whistleblow@safra.sg

All valid concerns or irregularities raised will be acknowledged and treated with confidence throughout the process.