Faster Pool Entry with Facial Recognition and Digital Guest Passes

By using facial recognition, you can still access the swimming pool without your membership e-card when you don’t have your mobile phone with you. Once set up, it also offers you a more convenient and faster option to enter the swimming pool.

Facial recognition may also be introduced at other facilities within SAFRA clubs that currently have gated access. More details will be announced when available.

Use the SAFRA mobile app or m.safra.sg web portal to set up by following the steps here.

You will need an active SAFRA membership, a smartphone with a front-facing camera to take a photo, and a stable internet connection.

We recommend IC or passport type of photos. Click here for the photo requirements.

You can change your photo once every 6 months. To do so, go to Facial Recognition in the menu and select the option to set it up again.

If you need to update your photo before the 6‑month period, please approach the Customer Service Counter at any of our SAFRA clubs (9am – 9pm daily).


Images are for illustrative purposes only.

No, it is optional. SAFRA members can still use their membership e-card in the SAFRA app to enter the swimming pool, if preferred.

Yes, they can set up their facial recognition via the SAFRA mobile app or m.safra.sg web portal.

For SAFRA Child Dependent Members aged 5 to 20 who do not have their own SAFRA accounts, they may either:

• Create their own SAFRA account and complete facial recognition setup; or
• Have their facial recognition set up via the Principal Member or the Spouse Dependent Member.
  
  Select Child Dependent:
  
  
  Images are for illustrative purposes only.

Please note: A Spouse Dependent Member can only set up her own access and not through the Principal Member.

SAFRA Child Dependent Members (5 years old and above) with a minimum height* of 1.2m can use facial recognition for access. For Child Dependent Members below 1.2m, please use their SAFRA membership e-card for entry.

*Due to the height of the access gate and its facial recognition scanning device.

No. Access passes for accompanying guest(s) must be purchased by a SAFRA member when they visit the swimming pool together.

Types of access passes members can buy for guest(s):

Facial biometrics are unique to each individual. The system is designed to recognise only your registered facial profile uploaded and is linked to your membership or your dependent member(s).

SAFRA uses secure, encrypted systems to process and store facial biometrics information in accordance with data protection regulations. Your facial data is used solely to verify your identity for access control purposes.

Yes, after you have set up your facial biometrics, you can access the SAFRA swimming pools once the new access gates are implemented at the SAFRA clubs.

Facial recognition access to swimming pools is for SAFRA members, including dependents and affiliates.

Yes. HTNS and NSRCC members can access the swimming pools through a reciprocal arrangement, and will be able to set up facial recognition with SAFRA.

To do so, please approach our Customer Service Counter (9am to 9pm daily) to verify your HTNS or NSRCC membership first, and you will be able to set up your facial recognition thereafter.

Ensure that you are facing the scanner properly and try again. If you continue to experience issues, please approach the Customer Service Counter (9am to 9pm daily) for assistance. In the meantime, you can use your SAFRA membership e-card for entry.

You may access it via the m.safra.sg web portal. Here are the steps

i. Log in with your email/member ID and password.
ii. Tap on the top left Menu icon ☰ > Facial Recognition.
iii. Follow the same steps above (as per SAFRA app).

We will only store and use your facial biometrics for the duration of your active SAFRA membership tenure. Once your membership expires, it will be deleted. When a membership is renewed before its expiry, the facial biometrics will be extended as per the new membership expiry date.

You can remove your facial biometrics data. Go to SAFRA app and tap on Facial Recognition in the menu. Then, tap on Remove Photo. After deleting your facial recognition photo, you will not be able to set up facial recognition again for the next 6 months. This is a security measure to prevent misuse.

To re-enable facial recognition, please visit the Customer Service Counter at any SAFRA club (9am – 9pm daily).

SAFRA members can purchase guest access pass(es), when at or within 500m radius of the club, on the SAFRA mobile app or m.safra.sg web portal. You will need to allow location permissions on your device.

Members will have to be physically present to check in your guest(s). Access your guest passes:

Step 1	Step 2
Go to SAFRA app and tap on Access Passes in the menu.	On the bottom navigation bar, Tap on My Ticket.

Step 3	Step 4
Select the ticket and scan for entry at the swimming pool access gate.	Indicate as 'Using' after scanning for entry. Do scan out when exiting.

SAFRA members enjoy free entry into our pools daily. Each SAFRA member is only allowed to bring along a maximum of three accompanying paying guests per day to the swimming pools at all SAFRA clubs. Guests would need to be signed in by a SAFRA member.

Types of access passes members can buy for guest(s):

You may access it via the m.safra.sg web portal. Here are the steps:

i. Tap on the top left Menu icon ☰ > Facility Booking > SAFRA Facility > select swimming pool and club..
ii. Follow the same steps above (as per SAFRA app).
iii. To Access the digital pass for your guest(s), go back to Menu icon ☰ > Facility Booking > Passes.

Each digital pass is valid for one hour from the time of purchase. We recommend purchasing tickets when you are heading to or already at the club, especially during periods of inclement weather.

Swimming pools at SAFRA clubs are for members – and each member can bring up to 3 guests (payable). Guests must be checked in by a member who is physically present at the club.

Digital guest passes cannot be transferred or cancelled once purchased. There will be no refund given.

HTNS and NSRCC members are able to use the swimming pools through a reciprocal arrangement with SAFRA. Please proceed to the Customer Service Counter (9am to 9pm daily) with your HTNS or NSRCC membership card or documentary proof. Once validated, your SAFRA account will be linked. You will also be able to purchase and use the access pass(es) for up to 3 of your guest(s) per day. 

The existing swimming pool self-service kiosks and access gates will be phased out once the new gates are installed at each club.