Frequently Asked Questions – Making a Transaction

How many days in advance can I book for a sports facility (e.g. badminton, squash or tennis court, etc.) online?

Online bookings for courts are open 7 days in advance.

Online Payments

Is it safe to make payments/input my personal details on mySAFRA?

Absolutely! mySAFRA uses SSL/password-protected accounts to safeguard the transmission of your personal information over the web. As for monetary transactions, information is protected using a private and secured line to NETS.

What modes of payment may I use on mySAFRA?

We accept most major credit cards.

Enrolling in courses/activities

How do I find out about SAFRA courses or activities and sign up for them?

You can log in to mySAFRA and view the calendars for available courses and events. Alternatively, register your details with the SAFRA website and customise your preferences. Your news feed will let you know about events and courses that meet your interests.

I can’t make it for the course/activity! Can I get a refund?

We regret that we are unable to refund fees for courses/activities that you have signed up for. However, please approach the respective officer-in-charge personally if there are special circumstances and we will see what we can do.