Why did Zurich Insurance acquire Travel Guard? In December 2024, Zurich Insurance Group acquired AIG's global personal travel insurance and assistance businesses, including Travel Guard. This acquisition strengthens Zurich's travel insurance capabilities and expands its global footprint.
What is Zurich Cover-More? Zurich Cover-More is the combined entity formed by bringing together Travel Guard with Zurich's existing travel insurance businesses, Cover-More Group. It will operate globally under this umbrella.
Will my existing Travel Guard policy remain valid? Existing policyholders will continue to be covered and serviced in accordance with their current policy terms and conditions.
Will there be any changes to customer service and support? Service and support will remain unchanged and will continue to be provided by the Travel Guard team, which is part of Zurich Cover-More.
BENEFIT RELATED QUESTIONS
What happens if I have a trip booked and the Singapore government or the destination country’s government closes the borders? You will not be able to claim under your policy if the Singapore government or the destination country's government closes the border at any stage before or during your trip.
Please refer to the terms and conditions in the policy wording for full details.
If I am sick overseas but did not receive treatment overseas, can I do so upon my return to Singapore? If no medical treatment has been received overseas, the time limit for seeking medical treatment is up to a maximum of 30 consecutive days from your arrival in Singapore, provided you first seek medical treatment within 48 hours of arrival in Singapore. There will be a cap for each medical treatment visit up to the sum insured limit of your plan.
Please refer to the terms and conditions in the policy wording for full details.
While overseas, I suffered an injury and sought treatment overseas. Does my Travel Guard policy allow me to continue treatment after I am back in Singapore? You have up to maximum of 30 consecutive days from your arrival in Singapore to seek follow-up treatment.
Please refer to the terms and conditions in the policy wording for full details.
If I am pregnant, will I be covered for any medical treatment overseas? We will reimburse for necessary and reasonable medical expenses incurred and paid by you overseas for pregnancy-related sickness you suffer during your trip.
Please refer to the terms and conditions in the policy wording for full details.
Are business trips covered under Travel Guard? There are no exclusions for general business trips under Travel Guard.
Please refer to the terms and conditions in the policy wording for full details.
Does Travel Guard cover existing medical conditions? We cover repatriation of mortal remains due to existing medical conditions. However, other benefits will not apply to any claim relating to existing medical conditions.
Which destinations are not covered under Travel Guard? Travel Guard does not cover any loss, injury, damage or legal liability arising directly or indirectly from planned or actual travel in, to or through Cuba, Iran, Syria, North Korea, the Crimea, Donetsk People's Republic (DNR) and Luhansk People's Republic (LNR) Regions of Ukraine.
Any sanction, prohibition, or restriction under United Nation resolutions or the trade or economic sanctions, laws, or regulations of the European Union, the United Kingdom, Switzerland, the United States of America or any other applicable trade or economic sanctions law or regulation will not be covered as well.
How does Travel Guard define existing medical conditions? An existing medical condition is defined as:
any illness, disease, or other conditions, including symptoms, suffered by you, your travel companion or your relative, which in the one-year period before the policy issue date:
first manifested itself, worsened, became acute or exhibited symptoms which would have caused an ordinarily prudent person to seek diagnosis, care or treatment;
required taking prescribed drugs or medicine, or tests or further investigation had been recommended by a medical practitioner; or
was treated by a medical practitioner or treatment had been recommended by a medical practitioner.
any congenital, hereditary, chronic or ongoing condition of yours, your travel companion or your relative which you or they are aware of, or could reasonably be expected to be aware of, before the policy issue date.
Is trekking covered under my Travel Guard Policy?
There are no exclusions for trekking below 3,000 metres. For trekking above 3,000 metres and below 6,000 meters, the following conditions must be met:
Trekking route must be available to general public without restriction;
The trekking activity must be organised by a recognised commercial local tour / activity provider; and
The entire trekking activity must be under the guidance, supervision of qualified guides and/or instructors and you must follow safety procedures and instruction of the guide and/or instructor at all times.
Please refer to the terms and conditions in the policy wording for full details.
How does automatic extension work? We will automatically extend the period of insurance for up to 30 days from the policy expiry date without payment of any additional premium if, due to unexpected circumstances beyond your control, for example, due to injury or sickness or unavoidable delays affecting your return common carrier, you cannot complete your trip within the period of insurance stated in your Policy Schedule. This also applies to one person travelling with you who is authorised by us in writing to stay with you if the extension is due to medical reasons.
Who do I call in the event of an emergency during my travel? Please contact our 24-hour emergency assistance hotline at +65 6054 3499
BEFORE YOU BUY
Who can purchase Travel Guard and is there an age restriction? You can purchase Travel Guard if:
you are ordinarily resident in Singapore (as defined under the Insurance Act 1966) with full rights to enter and return to Singapore regardless of medical status;
you are returning to or intending to return to Singapore at the end of your travel; and
your pre-trip arrangements must be made and paid for, and your trip must commence from Singapore.
Please note if you are above 70 years of age, the sum insured limit for some benefits including Overseas Medical Expenses and Personal Accident is lower. Please refer to the policy wording for full details.
What is the maximum trip period covered under Travel Guard for return per-trip and annual multi-trip plans? The maximum trip period covered by Travel Guard is up to:
182 days for return per-trip plans; or
90 days for any one trip under an annual multi-trip plan.
What is the difference between a per-trip policy and an annual multi-trip policy? A per-trip policy commences cover from the time you depart Singapore and ceases upon your arrival in Singapore or the policy end date, whichever comes first. The maximum period of coverage for an overseas trip is 182 consecutive days.
An annual multi-trip policy covers unlimited number of overseas trips, for up to 90 consecutive days each, within the policy year.
What zone do I select if I am going on a cruise? If you are travelling on a cruise, you must select the zone which includes all destination(s) of your cruise. For example, if your cruise will be stopping at Bali (Zone 1) and Australia (Zone 2), you must select Zone 2 for Australia as Zone 2 includes Zone 1 as well as Australia.
How do I purchase Travel Guard? You can purchase Travel Guard from your respective travel agency.
AFTER YOUR PURCHASE
I wish to make changes to my travel dates or destination for my per-trip policy. What should I do? You may do so by contacting your respective travel agency before the policy effective date.
Can I cancel my Travel Guard policy and get my premium refunded? Per-Trip policy: There will be no refund of premium once the policy is issued.
Annual Multi-Trip policy: If the policy is cancelled in the first nine months from the policy issue date, a short rate will apply except if there has been a claim against the policy. A short rate is an insurance premium which we charge if your coverage is less than one year. It is not pro-rated. There will be no refund if you cancel the policy more than nine months from the policy effective date or if a claim has been made against the policy.
Please refer to the terms and conditions in the policy wording for full details.
Can I extend my Per-Trip policy during my overseas trip? Extensions are not allowed after you have commenced your trip.
I have an annual multi-trip policy, and I need to travel for more than 90 days for a trip. What can I do to extend coverage for this trip?
You can apply for an extension for this trip by submitting a request via our Contact Us page (https://travelguard.com.sg/contact-us). However, the total number of days for the trip must not exceed 182 days. You will be required to confirm your travel arrangements when you extend the policy. We will review your application for an extension before deciding whether or not to approve it. If we approve your application, additional terms, conditions and exclusions may apply.
Why did Zurich Insurance acquire Travel Guard? In December 2024, Zurich Insurance Group acquired AIG's global personal travel insurance and assistance businesses, including Travel Guard. This acquisition strengthens Zurich's travel insurance capabilities and expands its global footprint.
What is Zurich Cover-More? Zurich Cover-More is the combined entity formed by bringing together Travel Guard with Zurich's existing travel insurance businesses, Cover-More Group. It will operate globally under this umbrella.
Will my existing Travel Guard policy remain valid? Existing policyholders will continue to be covered and serviced in accordance with their current policy terms and conditions.
Will there be any changes to customer service and support? Service and support will remain unchanged and will continue to be provided by the Travel Guard team, which is part of Zurich Cover-More.
BENEFIT RELATED QUESTIONS
What happens if I have a trip booked and the Singapore government or the destination country’s government closes the borders? You will not be able to claim under your policy if the Singapore government or the destination country's government closes the border at any stage before or during your trip.
Please refer to the terms and conditions in the policy wording for full details.
If I am sick overseas but did not receive treatment overseas, can I do so upon my return to Singapore? Travel Guard Lite does not cover post trip medical treatments in Singapore.
Please refer to the policy wording for the full list of coverages.
While overseas, I suffered an injury and sought treatment overseas. Does my Travel Guard Lite policy allow me to continue treatment after I am back in Singapore? Travel Guard Lite does not cover post trip medical treatments in Singapore.
Please refer to the policy wording for the full list of coverages.
Are business trips covered under Travel Guard Lite? There are no exclusions for general business trips under Travel Guard Lite.
Please refer to the terms and conditions in the policy wording for full details.
Does Travel Guard Lite cover existing medical conditions? Travel Guard Lite does not cover any claim relating to existing medical conditions.
Which destinations are not covered under Travel Guard Lite? Travel Guard Lite covers travel in, to or through Malaysia, Bintan, Batam and Tanjung Balai only.
How does Travel Guard Lite define existing medical conditions? An existing medical condition is defined as:
any illness, disease, or other conditions, including symptoms, suffered by you, your travel companion or your relative, which in the one-year period before the policy issue date:
first manifested itself, worsened, became acute or exhibited symptoms which would have caused an ordinarily prudent person to seek diagnosis, care or treatment;
required taking prescribed drugs or medicine, or tests or further investigation had been recommended by a medical practitioner; or
was treated by a medical practitioner or treatment had been recommended by a medical practitioner.
any congenital, hereditary, chronic or ongoing condition of yours, your travel companion or your relative which you or they are aware of, or could reasonably be expected to be aware of, before the policy issue date.
Is trekking covered under my Travel Guard Lite Policy? There are no exclusions for trekking below 3,000 metres. For trekking above 3,000 metres and below 6,000 meters, the following conditions must be met:
Trekking route must be available to general public without restriction;
The trekking activity must be organised by a recognised commercial local tour / activity provider; and
The entire trekking activity must be under the guidance, supervision of qualified guides and/or instructors and you must follow safety procedures and instruction of the guide and/or instructor at all times.
Please refer to the terms and conditions in the policy wording for full details.
Who do I call in the event of an emergency during my travel? Please contact our 24-hour emergency assistance hotline at +65 6054 3499.
BEFORE YOU BUY
Who can purchase Travel Guard Lite and is there an age restriction? You can purchase Travel Guard Lite if:
you are ordinarily resident in Singapore (as defined under the Insurance Act 1966) with full rights to enter and return to Singapore regardless of medical status;
you are returning to or intending to return to Singapore at the end of your travel; and
your pre-trip arrangements must be made and paid for, and your trip must commence from Singapore.
Please note if you are above 70 years of age, the sum insured limit for some benefits including Overseas Medical Expenses and Personal Accident is lower. Please refer to the policy wording for full details.
What is the maximum trip period covered under Travel Guard Lite for return per-trip plan? The maximum trip period covered by Travel Guard Lite is up to 10 days.
How do I purchase Travel Guard Lite? You can purchase Travel Guard Lite from your respective travel agency.
AFTER YOU BUY
I wish to make changes to my travel dates or destination for my per-trip policy. What should I do? You may do so by contacting your respective travel agency before the policy effective date.
Can I cancel my Travel Guard Lite policy and get my premium refunded? There will be no refund of premium once the policy is issued.
Can I extend my Per-Trip policy during my overseas trip? Extensions are not allowed after you have commenced your trip.
