Am I eligible to register for the Reciprocal Partnership?
All HomeTeamNS members (except Social Members) are eligible to register.
What are the benefits of registering for the Reciprocal Partnership on the SAFRA mobile app?
With the SAFRA e-card for HomeTeamNS members, you can enjoy reciprocal discounts and privileges at participating SAFRA Club vendors by presenting your e-card. You can also set up facial recognition for hands-free access to SAFRA swimming pools or use the QR code on your SAFRA e-card for entry.
Where can I view the benefits and privileges under this Reciprocal Partnership?
View the full list of reciprocal benefits and privileges here.
How can my spouse and children who are HomeTeamNS Family Members register for the Reciprocal Partnership if I cannot register them through my account.?
Your spouse and children will need to create their own SAFRA accounts. Once registered, they can sign up for the Reciprocal Partnership through their respective accounts and access their Reciprocal Partnership e-Cards. Refer to the step-by-step guide above.
What are the supporting documents required for the Reciprocal Partnership registration?
No supporting documents are required when registering through the SAFRA mobile app; you only need a valid HomeTeamNS Member ID.
To register at a SAFRA Club Customer Service Counter, present your valid HomeTeamNS membership card or e-card. Customer Service Counters are open daily from 9am to 9pm.
I am unable to register / log in to my SAFRA account.
For help registering or logging in to your SAFRA account, email membership@safra.sg or call our toll-free membership hotline at 1800 377 9800. The hotline is open from 9am to 6pm on Mondays to Fridays and from 9am to 1pm on Saturdays. It is closed on Sundays and public holidays.
The date of birth shown in my account is incorrect. How can I update it?
Please contact membership@safra.sg for assistance on updating your personal particulars.
I have renewed my HomeTeamNS membership, but my Reciprocal Partnership expiry date has not been updated.
To refresh the expiry date shown for an active Reciprocal Partnership, follow these steps:
Why do I see a “Membership not found” error when registering for the Reciprocal Partnership?
Check that your HomeTeamNS membership is valid and active. If the error persists, contact HomeTeamNS for assistance with your membership record.
