FAQs

1What are the new Safety Management Measures taken at Kidz Amaze/ Splash?  - Safe Entry check in & check out
- Temperature Taking
- Contactless payment is encouraged over the counter
- Limit to 50 pax per play session
- Due to limited capacity, we allow 1 accompanying adult per child
- All staff and visitors to don on face mask at all times
- Visitors to Splash will be required to don mask at all times except when playing in the water
- Demarcation of seating areas
- Safe Distancing markings of at least 1m apart will be enforced
- Automated Hand Sanitisers are available within the premise
- Staff will be present to enforce safe distancing between groups at the playground
- Tracking of capacity in the playground
2Are we required to make booking in advance? 

Due to limited capacity (50 pax), we strongly encourage visitors to book in advance by calling our counter or email us during operating hours. Walk-ins will be subject to availability.

You may call us at :
Kidz Amaze Jurong: 6686 4321/22
Kidz Amaze Toa Payoh: 6355 4550/51
Splash@ Kidz Amaze Punggol: 65858710

 

or email us at:

Kidz Amaze Jurong: kidzamaze@safra.sg

Kidz Amaze Toa Payoh: tpkidzamaze@safra.sg

Splash@ Kidz Amaze Punggol: splash@safra.sg

3Is there any limited play time?Yes, each play session will be for 1.5 hours.
4What time are the play sessions? Our Play Sessions are as follows:
Mon - Fri : 1pm - 2.30pm / 3pm-4.30pm/ 5pm -6.30pm
Sat, Sun, PH & Sch Hols : 11am -12.30pm /1pm - 2.30pm / 3pm-4.30pm/ 5pm -6.30pm
5Are there any changes to your operating hours? Yes, our new operating hours (Post Circuit Breaker)are as follows:
Mon - Fri : 1pm -7pm
Sat, Sun, PH & Sch Hols : 11am -7pm
6Can I book multiple play sessions per day?Yes, you may book multiple sessions during our Off-Peak Period subject to availability. Do be advised that each session is subject to a new charge.
7Can I redeem my Gift for Play vouchers?Yes, please make reservation/booking by calling our counter during operating hours, subject to availability. Please note that each GFP voucher is for playtime of 1.5 hours only
8If I arrive earlier than my play session, will I be allowed to go in? No, you will be allowed to go in only at your allocated timing
9What happens if I arrive late for my play session? You will still be allowed admission but there will not be any extension of playtime. We will hold your reservation for 15 mins from your allocated start time. After which, we will release your reservation. 
10Are we required to wear mask in the playground?Yes, we will require everyone to don on face mask in the playground
11Can the kid wear face shield instead of face mask? No, we will require the child to wear a face mask. 
12Are face masks provided?No, face mask will not be provided. Please bring your own mask. You will not be allowed entry without a face mask. 
13Do you sell face masks at the counter? No, we do not have mask on sales at the playground.
14How often is the playground sanitised?The playground is sanitised regularly -- before opening, between each play slot and after closing.
15How can I know if the playground is crowded?You may call any of our outlets to check on the capacity. 
Kidz Amaze Jurong: 6686 4321/22
Kidz Amaze Toa Payoh: 6355 4550/51
Splash@ Kidz Amaze Punggol: 6585 8710
16Will there be anyone to supervise the play? Yes, our staff will be supervising the play to ensure safe distancing. 
17Are we able to celebrate our child's birthday during this phase? No birthday celebrations are allowed during this phase.
18Are we allowed to shower at Splash after our play session?No, you are encouraged to leave Splash after the play session has ended.
19Can we eat in the playground/ at Splash? No, consumption of food is not allowed. However, a quick water break is permissible.
20Will there be any priority for Kidz Amaze or SAFRA Members?No, due to the limited capacity, we will go on first come first serve basis. 
21How long in advance can we book our slot?

 

You may book your slot up to 14 days in advance. Eg if you want to visit us on 14 Sep, you can call us or email us earliest on 1 Sep to make a reservation.